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Frequently Asked Questions
How do I make payments for several attendees at once?

If you've registered a group and need to pay your balance you can easily make payments for several attendees at once. Go to the event page and click "Manage My Group" or use the link that you receive...

Why is there a hold on my account even though my transaction was declined?

In a typical credit card transaction, a hold is placed on your account for the amount of your requested transaction before the money is actually withdrawn. This hold is removed once the money has been...

Why was my card declined?

If you're reading this article, you're likely feeling frustrated or confused right now. We understand how difficult a situation like this can be and want to help you figure out why your card may have ...

How do I select a delivery method when checking out?

You must select a delivery method for each item (event or product) that you place in your shopping cart.  This can be found just below the seat or product information in the cart to the left of the ch...

How do I request a cancellation?

To cancel your order for an event, please contact the event's organizer. At this time, cancellations can not be processed online by event attendees. Please Note: Cancellation policies differ by event...

How do I make a payment?

Making payments on your event registration is easy! Click the link to update your attendee information from your confirmation email or click the "Make a Payment" button on the event page. Next yo...

How do I edit my attendee information?

Once you have found your order, editing your attendee specific information is easy. Click "Manage Attendees" next to the appropriate event and order. When the attendees for your order are listed cl...

How can I contact the person in charge of the event?

If you have event-specific questions or want to request a refund, contact the event organizer directly. You can do this in three ways: Reply to an order confirmation email Click the link on the ev...